“Mon programme pour agir”

ENGIE is setting up a customer engagement program to encourage its customers to adopt more energy-efficient consumption habits.

Main project's drivers for reducing the greenhouse gas (GHG) emissions

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Energy and resource efficiency

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Energy Decarbonisation

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Energy efficiency improvements

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Improving efficiency in non-energy resources

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Emission removal

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Financing low-carbon issuers or disinvestment from carbon assets

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Reduction of other greenhouse gases emission

Project objectives

Implementation of a new kind of commitment program for the energy transition, which encourages customers to consume better and less energy and to commit alongside ENGIE for a more sustainable world. This program is based on the following conviction: ENGIE will not meet the challenge of the energy transition alone, there is a need for collective commitment, involving stakeholders, including our individual customers. Our business is not just about supplying energy, but also about helping our consumers to adopt an ecological approach. This program is part of ENGIE's ambition to become the world leader in the zero-carbon transition and of the strategic shift taken by ENGIE in recent years towards carbon-neutral energy and more energy-efficient and environmentally friendly solutions.

Detailed project description

In March 2020, ENGIE launched a commitment program designed to raise awareness among its customers and help them reduce their energy consumption.

Thanks to this program, ENGIE associates its BtoC customers: through a points system, they are encouraged to adopt more sober and virtuous behaviors. 

The customers can thus carry out various types of actions of sobriety or energy efficiency in various fields such as the control of energy, the optimization of the house equipment and to be rewarded by a system of points which, in its turn, encourages the responsible acts like supporting eco-responsible projects, obtaining objects to reduce its energy or ecological impact.


The mechanism around the gain of points motivates customers to become increasingly committed to the environment and to enter a virtuous circle.      


This program allows, through numerous actions, the reduction of greenhouse gases.


Program concept :


Emission scope(s)

on which the project has a significant impact

Scope 1

Direct emissions generated by the company's activity.

Scope 2

Indirect emissions associated with the company's electricity and heat consumption.

Scope 3

Emissions induced (upstream or downstream) by the company's activities, products and/or services in its value chain.

Emission Removal

Carbon sinks creation, (BECCS, CCU/S, …)

Avoided Emissions

Emissions avoided by the activities, products and/or services in charge of the project, or by the financing of emission reduction projects.

Scope 3 – Reduction of energy consumption by customers through energy conservation and efficiency mechanisms. 

  • Quantification : The challenge permitted to reduce the carbon emissions by 139 tCO2e.


Avoided Emissions – Financing of eco-responsible projects such as reforestation or the preservation and protection of the oceans.

Proposal of eco-responsible objects allowing the control of different consumption items in a home.

  • Quantification : Ongoing.

4,100,000 kWh saved by our customers x 34 g* CO2e/kWh = 139 tons CO2e avoided. This value was calculated on the basis of the carbon intensity of ENGIE’s green electricity offers in 2020, i.e. 34 g* CO2e/kWh, while the carbon intensity of the French electricity consumption mix is 60 g CO2e/kWh (source: ADEME carbon base)

Key points

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Invested amount


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Starting date of the project

January 2019

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Project localisation

Implementation of a program in March 2020 for all ENGIE France individual customers, holders of an electricity and/or gas market offer and holders of a Customer Area.

Project maturity level

Prototype laboratory test (TRL 7)

Real life testing (TRL 7-8)

Pre-commercial prototype (TRL 9)

Small-scale implementation

Medium to large scale implementation

Economic profitability of the project (ROI)

Short term (0-3years)

Middle term (4-10 years)

Long term (> 10 years)

Illustrations of the project

Since the start of the program, ENGIE has been involved in environmental projects such as “Reforestaction”, the “Fondation de la mer” or “Stop à l’exclusion énergétique”, social projects such as “Restos du cœur” or “Fondation de France” and societal projects such as “Emmaus Défi”.

Many partnerships on one-shot gain actions. Ulule is our historical  partner on the referencing of impact start-ups.

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Contact the company carrying the project :


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